SHIPPING
Please note we are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Please contact your local Post Office for any issues with you package once marked "delivered".
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees that we incur from the Post Office.
- US Shipping: All U.S. orders ship for a flat fee off $7.95 and will be hand delivered by your Postal Carrier! Shipping times typically take anywhere from 7 to 14 days and packages are not insured. Make sure you are shipping to a secure location.
- We are not responsible for charges once the package leaves the fulfillment center.
Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.
Processing time: Most orders are quickly processed and sent from our fulfillment center in Houston TX within 7-14 business days (unless stated otherwise on your item description as soon items are made to order). You will receive an email with a tracking number once your item has shipped.
Returns
RETURN POLICY & INSTRUCTIONS
We get it, things don't always work out! We're here to help get it right! We offer Store Credit for Returns. In order to offer fast & free shipping, we do not issue refunds. Please reach out to us with any questions regarding sizing, we'd love to help!
Please carefully review our Return Policy and Instructions below before sending your item back.
Feel free to call us at 713-447-3797 or email hellodosscouture@gmail.com with any questions.
RETURNS:
All Sale Items are FINAL SALE and are not eligible for return or exchange.
Items discounted 30% or greater will also be considered Final Sale. No exceptions.
The term "Final Sale" means an item cannot be returned or exchanged.
All returns must be received within 30 days of the original purchase date.
Returns will be credited with an electronic store credit (Gift Card) for the original purchase price, in order to offer free shipping and discounted return labels we do not offer refunds.
Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days.
Seasonal Gift Purchases: Orders placed after November 15th - Extended Return Date: Returns must be received by January 10th to receive store credit.
SHIPPING BACK YOUR ORDER:
We do not provide free return shipping. If you are the in the US, you may email us at hellodoss@gmail.com to send back your items or choose a shipping carrier of your own. The Return Label fee will be deducted from your store credit. Please review our policy before sending back your order.
Please ship returns to: 1602 Morning Dew Place, Missouri City TX 77459
We don’t require a Return Authorization, but please include your original packing slip inside your return.
We are not responsible for any returns that may be lost or damaged in transit.
All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.
SOMETHING WRONG?
Upon receipt, please inspect your order immediately.
- If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at hellodosscouture@gmail.com so we may address the issue.
- We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
- We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.
We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.